Returns & Exchanges
At It's a 10 Haircare, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for products purchased directly from our official website.
Initiate Your Return
Contact our customer service team within 30 days of your delivery date to request a Return Merchandise Authorization (RMA) number.
Pack Your Items
Securely place the unused or lightly used product in its original packaging, ensuring the RMA number is clearly marked on the outside of the box.
Ship the Package
Send your return to our processing center using a trackable shipping method to ensure your package arrives safely at our warehouse.
Receive Your Refund
Once our team inspects the returned items, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing